Honest help with negative reviews and search results
Some content can be removed through official channels. Some can't, and we'll say so. Either way, there's work that helps.
Start with an honest assessment
Plenty of companies promise to "delete bad reviews" or "erase negative results." If the content is true and posted by a real customer, there's usually no legitimate way to remove it, and the methods that sometimes work (fake legal complaints, threats, flooding the page with fake reviews) can put you on the wrong side of the FTC and the platforms. We tell you which bucket each item falls into before you spend anything.
What can legitimately come down
- Reviews that break the platform's rules: spam, fake accounts, reviews from competitors or former employees with a conflict of interest, off-topic rants, hate speech, or personal information. On Google these are reported from the Business Profile, and you can appeal if the first decision goes against you.
- Personal information in search results: Google has a process to request removal of results containing personal contact details such as a home address or phone number, and certain other sensitive content.
- Content that is illegal or defamatory: this is a legal question for a lawyer, not for us. If you think a post is defamatory, we'll help you document it and point you to an attorney. We don't send legal threats ourselves.
- Your own old content: outdated pages, old listings and duplicate profiles you or a former employee created can usually be updated, merged or closed.
What we do when it can't come down
- Reply well. A calm public response often matters more to readers than the complaint itself.
- Fix the underlying issue if there is one, and say so publicly when it's done.
- Give people more accurate things to read. Complete profiles on the sites you control (Google, LinkedIn, industry directories, your own site's About and team pages) tend to show up for your name and push stale results lower. This takes months, not days, and we can't guarantee where any result ends up.
- Keep new, real reviews coming, so one bad experience from years ago isn't the most recent thing a customer reads.
What we never do: post fake reviews to bury real ones, file false copyright or legal complaints, contact reviewers to pressure them, or publish fake news or blog sites. Those tactics are prohibited, and they tend to backfire badly when discovered.
Questions
Can you guarantee a negative result will disappear?
No. Nobody can honestly guarantee that, because the platform or search engine makes the decision. We'll tell you the realistic options and the likely odds before you commit.
A former employee left a fake review. What can we do?
Reviews based on a conflict of interest break Google's policy. We'll report it with the details that show the conflict. If it's removed, good. If not, we'll draft a measured public reply and you can appeal.
Do you help individuals, not just businesses?
Our focus is businesses and their owners. For personal matters such as private images or doxxing, Google's own removal tools are the place to start, and a lawyer may be the right next step.
Get a quote
Tell us about your business. We reply within one business day with questions and then a written quote.